HFO examines impartially, confidentially and free of charge:
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disputes arising from the provision of banking and investment services between banks or investment companies based in Greece and individuals and companies (with annual turnover of up to 1 million Euro ) or associations
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disputes regarding electronic contracts for the provision of banking and investment products and services through the EU’s ODR platform
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cross-border disputes, within its competence, as a member of the Financial Dispute Resolution Network FIN-NET (FIN-NET)
HFO cannot deal with or ceases to examine disputes:
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if the dispute or the broader issue that is part of, is being or has previously been considered by a court or by another ADR entity (e.g. the Hellenic Consumers’ Ombudsman)
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if the customer has not submitted the complaint to the HFO within one (1) year from the date upon which he/she submitted the complaint to the bank or investment company
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if the dispute is frivolous or vexatious
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if dealing with such a type of dispute would seriously impair the effective operation of the HFO
- if the dispute concerns a credit/loan adjustment request in existing or imminent arrears (in this case you can contact the ECCFC for its support services)