Independent, fair, free, by your side

Are you having problems with a banking or investment product, or with your loan servicing?

The Hellenic Financial Ombudsman (HFO) can help you.
Submit a complaint
WE CAN HELP YOU

What we examine

The HFO mediates FREE of charge to facilitate amicable, out-of-court dispute resolution between individuals or businesses (with an annual turnover of up to €3,000,000), and providers of financial products and services (banks, investment companies and credit servicing firms) who participate in the procedure.

Financial Service Providers

The HFO procedure involves providers of financial products and services established in Greece, including Banks (both regular and associate members of the Hellenic Bank Association), Investment companies (members of the Hellenic Fund and Asset Management Association (HE.F.A.M.A.) and the Association of Members of the Athens Stock Exchange( SMEXA), and a Credit Servicing Firm.

Financial Products

We examine disputes relating to financial products and services, such as deposits, loans, credit cards and investment products, issues arising from loan servicing, etc.
In accordance with the regulatory framework governing our operations, there are certain types of disputes for which we do not have jurisdiction.

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Meet HFO

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WE ARE BY YOUR SIDE

The dispute handling procedure

Submit a complaint

The HFO procedure involves providers of financial products and services established in Greece, including Banks (both regular and associate members of the Hellenic Bank Association), Investment companies (members of the Hellenic Fund and Asset Management Association (HE.F.A.M.A.) and the Association of Members of the Athens Stock Exchange( SMEXA), and a Credit Servicing Firm.

Dispute handling

If we have jurisdiction, we hear the views of the parties, collect additional information, and handle the dispute fairly and impartially.

Mediation for an amicable settlement

We then mediate to reach an amicable settlement of the dispute. If no agreement is reached, the HFO may issue a reasoned non-binding recommendation for its resolution.

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At a Glance

We are an independent out-of-court dispute resolution body (Ombudsman)

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Verbal Requests

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Written complaints

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Amicable settlement

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REVIEWS

What people say about HFO

Thank you very much for your help, which was crucial in resolving my case. I am satisfied with the bank's response, and I sincerely believe that the positive outcome was thanks to your help.

K.K.

I received a response from the bank today confirming the validity of my request. Thank you so much for your mediation, actions and valuable assistance.

A.G.

My accounts have been released by the bank and the matter has been resolved. Thank you very much for your prompt actions!

X.R.

I would like to thank you sincerely for your help. I am impressed by your efficiency and promptness.

D.R.

On behalf of my client, I owe you my heartfelt thanks for your work, which enabled us to resolve the case out of court. Had all services people like you on their staff, with a genuine interest in citizens and a willingness to find solutions, then surely all mechanisms would function differently in our country.

D.Z.Lawyer

I would like to express my deepest gratitude to you because your assistance accelerated the process of achieving a positive outcome in my case.

S.P.

Congratulations on your tireless efforts in resolving my legitimate request. I have a question for you. If I were not a legal professional, but an ordinary citizen unaware of your institution, how would they resolve their issue?

M.M.
HFO Logo
Since 1999, we have been pioneers in the Extrajudicial Resolution of Financial Disputes.
We strengthen consumer and business protection in two ways:
1. Free Ombudsman Services
2. Support services for Mediation under Law 4640/2019
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Information
Contact Information
Mon - Fri | 08.15 - 14.45

(+30) 210 3376 700
Visits by appointment

info@hobis.gr

1 Massalias, 106 80 Athens, Greece

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