- Receiving a credit card after a loan
Q.I got a loan for a car purchase. The bank issued also a credit card. If I use my credit card for other transactions have I got the option to pay only the minimum payment, which is far less than the monthly installment of my loan?
A.The credit card was issued as a means of payment for the car loan installments and furthermore enables the bearer the use of other transactions. However, the obligation for the payment of the determined monthly installment of the car loan remains. So even if the minimum payment is listed in your monthly account you must pay the whole amount of car loan installment, in addition to the minimum payment of your purchases, otherwise you will be charged with interest (conventional and default) and risk the termination of your loan contract.
- Loss/theft of credit card and/or identity
Q.How can I restrict the adverse consequences of the loss/theft of my banking card or ID card?
A.The loss or theft of the credit or debit card should be notified as soon as possible to the competent service of the Bank, while the identity card should be notified to the relevant police authority, which will issue a certificate of loss. Loss of identity statement must necessarily be made also in Tiresias SA along with the certificate of loss that was given by the Police Department. In Tiresias SA a record of lost identities and passports is kept.
- Right of withdrawal
Q.I have exercised the right of withdrawal citing the Code of Conduct for slimming parlors, but the company that provided the services shall not proceed with the necessary steps for my exemption from the credit card installment charges, according to the relevant contract. In addition, I don’t have copies of contract and other documents.
A.To speed up the actions of the company you can contact the Department of the Ministry of Development which is responsible for consumer issues (Tel. 1520). You can ask the company for the documents and if they depict your relationship with the Bank you can contact Customer Service of the Bank in writing.
Q.Also, what should I do if the slimming parlor or gym closed?
A.You must contact the bank’s Customer Service in writing, notify your request to the Ministry of Development, General Secretariat for Consumer Affairs and seek reversal of charges from the date of seizure of operation and on.
- Credit card transaction billing dispute
Q.What should I do in case of a billing dispute that has been registered in the monthly bill of my credit card?
A.You can ask the Bank for documents, which show the debt and the assumption of the obligation from your part. In case you do not receive a response, you may appeal in writing to the appropriate Bank Customer Service.
- Questionable ATM transaction billing
Q.How can I question an ATM transaction?
A.You are able to ask for relevant evidence for the disputed transactions and the proper functioning of the ATM. In case you do not receive a response, you may appeal in writing to the appropriate Customer Service.
- PIN Protection
Q.How can I protect my cards PIN (personal identification number) in order not to be stolen by a third party?
A.In any case, the PIN should not appear, even in coded form, onto objects that you carry along with your card (in your wallet or purse, in your phone book, cell phone, etc.) and, in particular, do not use as PIN numbers that can easily be decoded (e.g. date of birth, anniversary dates, etc.). We remind you that the PIN is strictly personal and must not be disclosed to third parties.