- Document delivery delay
Q.What can I do when the Bank takes a long time to deliver requested documents, account statements, payment certificates or certificates for tax purposes?
A.If you have already addressed the issue to the branch of the Bank and you have not received a reply, you can appeal, repeating your request in writing, to the competent Customer Service, which will reply in writing.
- Questionable “adverse data”
Q.In the central credit database (Tiresias) appears an unrequited exchange, fact which I dispute.
A.You can request evidence from the bank, under which the relevant data was registered at.