|Procedure - Investigating a complaintt|
H.O.B.I.S. will propose an amicable settlement of the dispute with a
view to reach a settlement between the parties concerned. If the parties
accept the proposal, the process is completed.
2. If the complaint is not resolved in this way, the
H.O.B.I.S. will then issue a written recommendation to the parties,
stating the grounds on which it is based, aiming to resolve the dispute.
3. Each party may accept or reject the recommendation
4. If the recommendation is not accepted by either one of the parties, you may prefer to take the complaint to court instead.